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Door warranties

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Guarantee of quality

TO THE HOME BUILDER

All Parkwood doors come with a warranty:

  • Timber doors 5 years
  • Aluminium doors 10 years
  • Fibreglass doors 10 years

ALUMINIUM DOOR WARRANTY

Aluminium doors have a 10-year warranty, and powder coat finishes have a 10-year warranty or longer, but this requires a certain level of care.
Click here for a care guide.
Parkwood’s website and brochures depict only indicative colours. Before confirming your colour choice, we suggest that you request actual samples.

DURAMAX COMPOSITE DOOR WARRANTY

In fully exposed conditions, Duramax Composite Entry Doors are guaranteed for 10 years.
Fiberglass/resin are applied to all edges of the door, so it does not have to be painted in order to be warranted.

If the doors are trimmed down any more than what is recommended by manufacturer, this could cause the breakdown of the edge, which will cause delaminating.

When painting or staining your Duramax door, keep these things in mind:

  • The use of dark colours on the door should be avoided if it’s in direct sunlight.
  • Glossy colours should not be selected as they can show a slight ‘wave’ in your door.

SOLID TIMBER DOOR WARRANTY

Our Parkwood Solid Timber doors are designed to be used in weather-protected situations. Timber is a beautiful natural product, creating a solid, attractive entry door. Nevertheless, if it is left exposed to the elements without adequate protection, it will not last. Consequently, the door requires the following:

  • A minimum porch roof or protection of 1200mm.
  • Protection from direct sunlight, driving rain, and other extreme conditions. 
  • All 6 faces to be pre-finished (coated) with a film-forming product.
  • A well-maintained coating. 

Film-forming products do not include oils, but contain other products in a variety of desirable colours.
Providing these conditions are met, your Parkwood solid timber door is covered by a 5-year warranty.

 

The Parkwood Guarantee is VOID if:

  • Not sealed (6 sides) within 5 days of being on site and hasn’t had its full coating applied within 28 days of being sealed. Oils and penetrating stains are not a sealant.
  • Oil or penetrating stain is applied as a finish – even if this is recommended by the manufacturer.
  • The timber door does not have sufficient cover (minimum 1.2m).
  • Exposed to long periods of direct sunlight (4 hours or more) this can cause heat cracks.
  • Timber doors are exposed to driving rain.
  • The timber door is finished in a dark colour (Colour requires to have a LRV rating of higher than 40%), as this attracts the heat.

NOTE:

    • Seasonal and geographic variations in atmosphere can cause some shrinkage or expansion in a product – this does not constitute a defect.
    • Natural variations in the colour of timber are not considered defects.
    • Doors should be stored away from direct sunlight in a clean, dry place.

Hardware Warranty

All Parkwood hardware has a minimum of one year warranty however most hardware warranties are supplier dependent. View our major supplier warranties by clicking on the links below.

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WARRANTY PLUS

We offer a Full Cover warranty option on all of our doors!

An additional option to the Standard Warranty, which covers replacement of the door if faulty (and meets warranty conditions). With the ‘Warranty Plus Cover’, you can offer peace of mind to your clients for a low cost.

What your standard warranty covers:

  • Door repair or replacement only.

Warranty Plus offers an additional level of assurance which includes:

  • Standard door repair or replacement as outlined in the warranty.
  • PLUS door fitting.
  • PLUS door finishing.
  • PLUS refitting of any hardware.

Warranty Plus covers refitting and rehanging costs of up to $500. If you wish to activate this option, please specify ‘Warranty Plus’ on your order.

All problems relating to the door that Parkwood supplied would be fixed by Parkwood. Please note that NO Parkwood warranty is effective if our ‘Guarantee of Quality’ is not followed and met. (All doors have this attached to the edge).

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